Privacy policy

Aquafit Intimate Terms & Privacy Policy

We are Aquafit Intimate Ltd., located at 21 Haneviim Street, Tel Aviv, Israel, 6416302. This policy explains how we collect, protect, and use your personal information, and how you can control it.

This notice applies to all data provided via:

Our website (Aquafit-Intimate.com)
The Vivi.ai web app
Social media, email, or chat

1. What Data Do We Collect?

General (Website & Orders):

Identity & Contact: Name, age/DOB, predicted gender, billing/delivery addresses, phone number, and email.
Transaction Info: Details of your purchases and orders.
Technical Data: IP address, device type, browsing activity, and location (if enabled).

Vivi.ai web app: In addition to the above, the Vivi.ai web app may collect:

Intimate Wellness Data: Intimate, gynaecological, sexual wellness and woman's health concerns, health test results, health tracking data, life stage status (e.g., postpartum, menopause), reporting of intimate pain levels, product usage.

Note: We may anonymize and aggregate data for research; this data does not identify individuals.

2. Age of Consent By using our services, you represent that you are at least 18 years of age. We do not knowingly collect data from anyone under the age of consent.

3. Explicit Consent for Wellness Data Because the Vivi.ai web app processes sensitive health and intimate data, we require your explicit consent. By using the app and providing this information, you agree to our processing of this "special category" data to provide you with personalised wellness insights and training. You may withdraw this consent at any time by deleting your data or closing your account.

4. How We Use Your Data

Operations: To verify identity, prevent fraud, and fulfill orders.
Engagement: To manage customer service and, with your agreement, send promotional offers.
Research & Development: Feedback from the Vivi.ai web app community helps us improve products. We only use quotes for marketing with your explicit permission.
Legal: To comply with legal duties or resolve disputes.

5. Marketing & Notifications

Email: Opt-out via the "unsubscribe" link or by emailing hello@Aquafit-intimate.com.
SMS: By providing your number at checkout, you agree to receive order updates and marketing (max 20/month). Text STOP to unsubscribe. Consent is not a condition of purchase.

6. Third-Party Disclosure & Non-Disclosure We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We only disclose your information to:

Service Processors: Essential partners (like Shopify for payments or delivery services) who are contractually bound to keep your data confidential and secure.
Legal Authorities: Only when required by law or to protect our legal rights.

7. Data Retention We retain your personal data only as long as necessary:

Account Data: Kept as long as your account is active.
Wellness/Health Data: Retained for the duration of your use of the Vivi.ai web app.
Inactive Accounts: Data from accounts inactive for more than 5 years will be anonymized or deleted, unless legal obligations require us to hold it longer.

8. Security We use industry-standard precautions to protect your data.

Encryption: Our website uses HTTPS. Shopify encrypts sensitive information and hashes passwords using bcrypt.
Payments: All credit card info follows PCI-DSS requirements.

9. Your Rights Under GDPR and Israeli privacy laws, you have the right to Access, Rectify, or Erase your data at any time. You may also object to processing or request data portability.

10. Contact Information (including EU/EEA) While Aquafit Intimate Ltd. is based in Israel, we are committed to protecting the privacy of our European customers. For all inquiries regarding data protection, your rights under the GDPR, or sales, please contact us directly:

Aquafit Intimate Ltd. 21 Haneviim Street Tel Aviv, Israel, 6416302 Email: hello@aquafit-intimate.com

For privacy-related requests, please use the subject line: "Data Privacy Inquiry."